Auto-reply to salon booking requests instantly

Clients booking nails, lashes, colour or a massage rarely wait around — if your site doesn't answer in seconds, they're already searching for the next salon. This Make.com automation replies instantly with your booking link and pings you on Telegram with the service they want and their number. No receptionist required.

What you'll build

A three-step Make.com scenario:

1. Webhook receives the request from your site (name, service, phone).
2. Webhook response shows the client a message with your booking link right on the page.
3. Telegram sends you the details so you can follow up personally.

Before you start

• A free Make.com account.
• A booking form or contact widget that can POST a webhook (Tally, Jotform, your site builder's form, etc.).
• A booking link: Calendly, Cal.com, Fresha, or any scheduling page.
• A Telegram bot token (@BotFather) and your chat ID.

Steps

1. Make.com: Scenarios → Create a new scenario.
2. Add Webhooks → Custom webhook, copy the URL.
3. Point your booking form at it, sending name, service (nails, lashes, colour, massage, facial…), and phone.
4. Submit once, click Determine data structure.
5. Add Webhooks → Webhook response. Body, for example: Hi {{1.name}}! Grab a slot for your {{1.service}} appointment here: https://fresha.com/your-salon
6. Add Telegram Bot → Send a Text Message. Chat ID = yours. Text: New booking request: {{1.name}} — {{1.service}} — {{1.phone}}
7. Save, toggle ON.

Common snags

• Client doesn't see the reply. The form must submit via JavaScript to show the webhook response. If yours reloads the page, use the Telegram alert plus a thank-you redirect to your booking page instead.
• Service comes through blank. Your form's field is named something else — re-map it after "Determine data structure".
• You want a text to the client too. This template alerts you and replies on the page; to send the client an SMS you'd add a paid SMS module (Twilio) — see the Missed Call Text-Back guide for how that side works.